Pros: Bought 3 cables, 2 worked well.Cons: one of the cables didn't work, hooked up the monitor and nothingOther: Would have expected that a replacement cable was just sent out and you pitch, or return the old one in a package they send out with the replacement as cost of these things in bulk I would imagine can't be more than a couple bucks...not a big risk but you get to keep happy customers. Process is that you get an RMA, pay for shipping to send the cable back and they send you a new one after it's determined the cable is bad and then possibly reimburse you for your cost of shipping. I don't have time to be without a monitor and taking the time to go ship it back on my dime seemed nuts so I just bought another one somewhere else and tossed the bad one. Next time I need a cable, I'll buy it somewhere else as this isn't worth it if you get one that doesn't work.