Or email us at firstname.lastname@example.org
We get it - sometimes it's tough to order things online without having a chance to kick the proverbial tires. We want you to feel comfortable with your purchases and confident that we will help you get what you need.
If your product doesn’t work out, for whatever reason, send it back within 90 days for a refund. Just reach out to us by email, chat, or phone, and we will send you a return label. And as long as we get everything back and in good condition, we won’t charge a restocking fee. This policy only applies to orders placed on our direct website. Orders placed through Amazon will need to be returned through them for refunds.
Please double-check that all of your items in your cart and information in the checkout is correct. We are not able to cancel or edit orders once placed because they are immediately sent to be fulfilled.
Returns On Defective Products:
All products purchased from sewelldirect.com carry a 1-Year Limited Warranty against defects in materials and workmanship under normal use. Products found to be defective are worthy of return for refund or replacement within 1 year of purchase. Returns for orders made using the Buy with Prime button should be initiated via their Buy with Prime order confirmation e-mail.
If any part of the product or included accessories are lost or damaged, the cost to replace the lost or damaged item will be deducted from your refund, or we may not be able to accept the return at all. If a product is returned to us with missing or damaged packaging we will charge a 15% repackaging fee in order to restore it to retail condition.
Blister packs (sealed plastic packaging), or any packaging that cannot be opened without cutting into or otherwise destroying the packaging will NOT be charged the 15% repackaging fee. We try to avoid this type of packaging, and we understand it is not your fault if it comes back damaged.
Use the return label that was provided to you by email. You are responsible for making sure the package gets to us. If we never get the item, we can’t refund/replace it.
When eligible for a return shipping refund, we will refund shipping fees from FedEx Ground, UPS Ground, or USPS (first class or priority mail).
Most returns are processed within 3-5 business days of receiving the return, but please allow for up to 2 weeks during busy seasons.
Replacement or Refund:
If you choose to receive a replacement: You will receive both order and shipping confirmation emails when we process the return.
We refund you the same way you paid. If you paid with a credit card we refund that card. If you paid with PayPal we refund your PayPal account, etc.
Limitations of Warranties:
Many of our products are designed to connect, enhance, convert or modify your existing equipment. While we fully support all of our products and we’ll do our best to help you get everything up and running, sadly we can’t cover or support products that weren’t purchased from us.