Since i've purchased a 1x4 SplitDeck 4K HDMI Splitter couple months ago it keeps shutting down and coming back up whilst watching another TV. At first i thought it was the cable, but after checking other HDMI cables i realized it was the device. That made me purchase 1x2 EchoSplit HDMI splitter from y'all. First purchase that i'm not happy with from y'all.This recent one is great. i've purchased it before and it worked. But the 1x4 was horrible.
Hello Anthony, sounds like the unit you may have received is possibly defective. We'd love to get you sent out a new working unit to resolve that issue for you. Please reach out to us at firstname.lastname@example.org and we'd love to get that set up for you.
Just ran the wire last night to the splitter. hooked up and everything is working like I had hoped. Love it when that happens. One happy dude ! Thank You!
I was having a problem with intermittent video going out on my TVs. This issue is fixed. I have 1 4K TV and 3 HD TVs. I was hoping that the device would preserve 4k for my 4k TV and present HD to the other 3 TVs. It is not working. If I send 4k to the device, it is send HD to all 4 devices.
We're sorry you experienced difficulties with this product! Feel free to reach out to our technical support team!
Product did not do what it advertises. 4K split was fine but, 4K to TV 1 with 1080 only LG as TV 2 no worky. My fix, bought the customer a new 4K TV...problem solved, headache gone. Now the return process....
I'm sorry that product did not perform as expected. Please reach out to customer service to start the refund process.