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The USB to Parallel cables, like the USB to Centronics, part SW-1302, USB to DB25 Parallel, part SW-4518, and the USB to Mini-Centronics set, part SW-7383, are for the most part very simple cables. Going through the installation in the proper order, however, can make all the difference in getting it working.

Installation:

Let's start off with a clean setup and go through the whole process. So make sure everything is unplugged and that the printer is not already listed in the Printers and Faxes menu (just called the printers menu in Vista).

Before we get started, please check the two following things:

  1. Make sure that the cable you have has the correct type of connection to be connected to your printer.
  2. Make sure that your printer does not have a built in copier, scanner, or fax function. If your printer does have these types of functions it will not work with a USB to Parallel cable.

Once we're set on those things, then start here:

  1. While the computer is turned on, plug the USB to Parallel cable into the computer only. (Do not have it connected to the printer)
  2. Wait a couple minutes and then plug the cable into the printer.
  3. Go into the Printers and Faxes menu again and see if your printer has been installed automatically. If it has, try printing. If it hasn’t, continue on with step 4.
  4. Click add a printer. (The following steps should be the same for Windows XP and Vista.)
  5. Click Next. Then select Local Printer. Do not have it automatically detect and install your printer. Then click next again.
  6. Under the section, Use the following port: select the port USB001 (Virtual printer port for USB). (if you have other USB printers installed on your computer you may need to select USB002 or USB003 depending on your setup) Then click next.
  7. Select your printer brand and model from the list that comes up and click next.
  8. If it asks, tell it to replace existing driver. Then name the printer and select if you want it to be the default printer.
  9. If you would like you can have it share the printer. Then tell it to print a test page and finish the setup.

As long as the printer prints at that point, it should be all configured and ready to work.

Troubleshooting:

If your printer has already been connected and isn't working, or if it's stopped working for some reason take a look at these suggestions. First off, you'll want to make sure that it get's re-installed properly.

Follow these steps:

  1. Unplug the USB to Parallel cable from both the computer and the printer.
  2. Go into the Printers and Faxes menu and delete the printer from the menu.
  3. Reboot the computer.

Then go back up and go through the installation steps to make sure it get's set up properly.

If this isn't helping check the following:

  • In the ports section of the printer properties there are two options, Enable Bi-directional Support and Enable Printer pooling. Make sure niether of those are selected and click OK.
  • If your computer shows multiple USB00# ports in the ports section of the properties, you may need to try each of the different ports to see if it will print. Select a different port and click OK. Then you'll want to remove all pending documents from the queue and reboot your computer. Once the computer reboots try printing again.

If after this you still cannot seem to get the cable working, please contact our technical support team to see if there's anything more we can do to help you get it working. You can reach them by emailing support@SewellDirect.com or by calling 801-356-3823.