The Sewell Guarantee

30 Day Guarantee

We get it - sometimes it's tough to order things online without having a chance to kick the proverbial tires. We want you to feel comfortable with your purchases and confident that we will help you get what you need. If your product doesn’t work out, for whatever reason, send it back within 30 days for a refund. As long as we get everything back in good condition we won’t charge a restocking fee, so you only risk the shipping fees (and some orders ship for free).

Full 1 year warranty

We want all of our customers to be completely satisfied with their purchases and we are committed to doing our best to make that happen. Part of that is our free tech support, helpful customer service, and community support features. Additionally, all products purchased from Sewell Direct have a full year warranty against defect or failure.

If the manufacturer won’t cover it, we will replace it ourselves. Unfortunately we can’t cover physical damage to items (we simply can’t always be there to catch it when you drop it or to keep your cat from chewing on the cord), but if your device stops working under normal usage we will replace it for free or refund you (your choice). For defective items we even reimburse you for the shipping costs.

Return Policy

The easiest way to set up a return is to login and select “Request Return Authorization.” That will give you all the options and a place to print off the return authorization number. Of course if you have any trouble or just prefer the personal touch, you can call us at 800-709-1345, email us at service@sewelldirect.com, or use live chat.

Please make sure you return everything. If part of the product or one of the accessories is missing we will have to deduct the price of a replacement part from your refund, or we may not be able to accept the return at all. If the item comes back with missing or damaged packaging we will have to either repackage it or sell it at a loss, so returns not in retail condition will have a 15% repackaging fee.

Some products are “blister packed” with the hard plastic packaging you'll have to damage to open. (We try to avoid blister packs, but sometimes that is our only option.) In those cases, we’ll make an exception. Go ahead and repackage it as best you can, and we’ll waive the repackaging fee.

Most returns are processed within 3-5 business days; during busy seasons, however, we will occasionally get backed up. Please allow up to two weeks for your return to be processed. Be assured we are working hard to catch up — we hate getting behind. If you choose to receive a replacement, you will receive both order and shipping confirmation emails when we process the return. If you choose to receive a credit you should receive an email with the credit details.

We refund you the same way you paid. If you paid with a credit card we refund that card. If you paid with PayPal we refund your PayPal account, etc. You also always have the option of store credit if you would rather purchase a different product or save your credit for later.

Special Cases:

Extended Warranties

We try to make our extended warranties self-explanatory — an extended warranty will extend our standard one year warranty to three years. However, we will refund your warranty in full if you choose to return the product within 30 days – seriously, nobody else does that.

Shipping refunds

Once a product is picked up by a shipping carrier we are charged for the label and can’t get our money back, so we can’t offer shipping refunds for orders with address problems, if you ordered the wrong part, or if the product didn’t meet your needs. Of course if the product is defective or we made a mistake (shipping error, incomplete or inaccurate product descriptions, etc.) we will cover the shipping costs.

Return shipping:

We accept all shipping methods but you are responsible for making sure the package gets to us. If we never get the item we can’t refund/replace it. We strongly recommend using a reliable carrier with tracking or delivery confirmation. When eligible for a return shipping refund, we will refund shipping fees from FedEx Ground, UPS Ground, or USPS (first class or priority mail).

Warranty replacements

Our warranties are better than those “single replacement” deals. If a device is replaced under warranty and the replacement happens to fail it will also be replaced, for as long as you are covered. (Warranties don’t “reset” if a unit fails, nor can another be purchased to extend coverage on the replacement, but if you purchase an extended warranty we will take care of you for three full years.) If the faulty unit has been discontinued we will offer either a replacement or a refund.

Limitations of warranties

Many of our products are designed to connect, enhance, convert or modify your existing equipment. While we fully support all of our products and we’ll do our best to help you get everything up and running, sadly we can’t cover or support products that weren’t purchased from us.