Return Policy

• A Return Merchandise Authorization (RMA) number is required for all returns. You can request the RMA number online (Log In), by calling us at (800) 709-1345, or emailing us at service@sewelldirect.com.
• The RMA number must be obtained within 30 days of the receipt of the order.
• RMA numbers are valid for only 30 days.
• All returns must be shipped prepaid. Any shipments sent COD will be refused. Sewell Direct is not responsible for lost packages. It is the responsibility of the customer to use a reliable shipping courier and to insure the package to receive compensation if the package is lost.
• Refunds will be credited to the credit card used for the purchase. If the payment was made by check, a check will be issued to the customer. Orders paid by PayPal will be refunded through PayPal.
• Products that have been physically damaged cannot be returned.
• Returns are processed 3 - 5 business days after receipt.

A 15% restocking fee will be charged for all returns, with the following exceptions:

• Products shipped directly from the manufacturer (direct ship) are subject to any restocking fees enforced by the manufacturer
• The restocking fee will not be charged if the return is certified as defective by a Sewell Direct Technician, or if the return is the result of a shipping error on our part.

• Open box items are covered by the same Sewell Direct 30 day guarantee/1 year warranty as retail products. Open box products returned for replacement will be replaced with another open box product when available.
• If there are no available open box replacements, a Sewell Direct representative will determine whether to send a retail version of the product or a credit. Credits can be applied toward the retail version of the product or towards another product.