We get it - sometimes it's tough to order things online without having a chance to kick the proverbial tires. We want you to feel comfortable with your purchases and confident that we will help you get what you need.
If your product doesn’t work out, for whatever reason, send it back within 90 days for a refund. As long as we get everything back in good condition we won’t charge a restocking fee, so you only risk the shipping fees (and some orders ship for free).Read more about our 90 Day Guarantee
All products purchased from sewelldirect.com carry a 1-Year Limited Warranty against defects in materials and workmanship under normal use. Products found to be defective are worthy of return for refund or replacement within 1 year of purchase.Read More about our 1-Year Limited Warranty
We understand that when you are placing an order online you want to make sure you’re getting the right product. If you would like a little guidance from our experts or just want to double-check that you are getting the right part feel free to call, chat or email us. This has allowed us to maintain one of the lowest return rates in the industry, 27% lower than the industry average according to Internet Retailer. You can rest assured knowing that if the product doesn’t work out or if you just change your mind the refund process is fast and painless.
Login to your account and select "Request Return Authorization” and follow the steps provided.
If you would like help initiating your return you can also:
If any part of the product or included accessories are lost or damaged, the cost to replace the lost or damaged item will be deducted from your refund, or we may not be able to accept the return at all. If a product is returned to us with missing or damaged packaging we will charge a 15% repackaging fee in order to restore it to retail condition.
Blister packs (sealed plastic packaging), or any packaging that cannot be opened without cutting into or otherwise destroying the packaging will not be charged the 15% repackaging fee. We try to avoid this type of packaging, and we understand it is not your fault if it comes back damaged.
We accept all shipping methods but you are responsible for making sure the package gets to us. If we never get the item we can’t refund/replace it. We strongly recommend using a reliable carrier with tracking or delivery confirmation.
When eligible for a return shipping refund, we will refund shipping fees from FedEx Ground, UPS Ground, or USPS (first class or priority mail).
Most returns are processed within 3-5 business days of receiving the return, but please allow for up to 2 weeks during busy seasons.
If you choose to receive a replacement: You will receive both order and shipping confirmation emails when we process the return.
If you choose to receive a credit: You will receive an email detailing your credit information when we process the return.
We refund you the same way you paid. If you paid with a credit card we refund that card. If you paid with PayPal we refund your PayPal account, etc. You also always have the option of store credit if you would rather purchase a different product or save your credit for later.
Once a product is picked up by a shipping carrier we are charged for the label and can’t get our money back, so we can’t offer shipping refunds for orders with address problems, if you ordered the wrong part, or if the product didn’t meet your needs. Of course if the product is defective or we made a mistake (shipping error, incomplete or inaccurate product descriptions, etc.) we will cover the shipping costs.
If the product is simply not what you're looking for, you need only ship the product back to us. If there is damage to the packaging, accessories, or product itself, there will be a restocking or replacement fee. If the product is returned due to manufacturing defect Sewell will cover the cost of shipping.
We want all of our customers to be completely satisfied with their purchases and we are committed to doing our best to make that happen. Part of that is our free tech support, helpful customer service, and community support features. In addition to these great benefits we’re also proud of our 1-Year Limited Warranty.
Unfortunately we can’t cover damage caused by accident, abuse, or misuse; but if your device stops working under normal usage we will replace or refund your purchase. Under the 1-Year Limited Warranty we even reimburse you for the shipping costs on your defective product.
This warranty is limited to replacement or refund only. Sewell Direct is not responsible for direct, special, incidental or consequential damages including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits, loss of business, or any other indirect or consequential loss. All express and implied warranties, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to one year from the date of purchase.
An extended warranty is available for purchase on a per-product basis and will extend our standard one year warranty to three years. However, we will refund your warranty in full if you choose to return the product within 30 days – seriously, nobody else does that.
Our warranties are better than those “single replacement” deals. If a device is replaced under warranty and the replacement happens to fail it will also be replaced, for as long as you are covered. (Warranties don’t “reset” if a unit fails, nor can another be purchased to extend coverage on the replacement, but if you purchase an extended warranty we will take care of you for three full years.) If the faulty unit has been discontinued we will offer either a replacement or a refund.
Many of our products are designed to connect, enhance, convert or modify your existing equipment. While we fully support all of our products and we’ll do our best to help you get everything up and running, sadly we can’t cover or support products that weren’t purchased from us.