Troubleshooting the HDdeck, Minideck, or Minideck 3.0
Find out how to solve driver issues with the HDdeck, Minideck, or Minideck 3.0
Brigham Larimer | Dec 18, 2013
The HDdeck, Minideck, and Minideck 3.0 are very reliable products, however there are times when people have problems installing the drivers. If there are problems with the drivers it can cause problems with your device. These problems can happen when the driver is either not installing properly, or even after a seemingly successful install there is no signal coming through to the display. In most cases we’ve found that there are a few possible solutions to this issue.
Reports that device is not compatible with OS or video card
The first is applicable in the case where after the install process, your computer notifies you that the software is not compatible with your operating system or video/display card. If your computer is running Windows XP, Vista, 7, or 8, or Mac OS X (and you’ve confirmed that you are downloading the right version of the OS X driver according to your OS X version), then it is in fact compatible with your operating system, which means the compatibility issue is with your video/display card.
Fortunately, this incompatibility is usually not absolute. In most cases, a simple driver update for your video card is all you’ll need. You may be able to do this by using your operating system’s option to search for updated drivers automatically, but this often will report that your driver is up-to-date in spite of a more modern version being available somewhere on the web. There are several ways to find such versions; you can visit the video card manufacturer’s website and download whatever driver they have available for your particular model of video card, browse the computer manufacturer’s site for driver updates for your model of computer, or you can even try Google searching “[video card model] driver update” and see what comes up if you’re not having any luck with the first two options. Drivers that are available online are typically the most up-to-date version if it’s from a credible website. When you find the latest driver, simply download and install the file.
If you are checking the computer manufacturer’s website, such as dell.com or hp.com, when you go to search for drivers you will be prompted for a service tag number. On a laptop this number can normally be found on the bottom of your computer. On a desktop it’s found on the back. In both cases it should appear on a white tag. By searching this number, you will be presented with all the latest driver updates for that computer’s native hardware, including its display card.
Other driver problems and display issues
The second option covers a wider range of more general issues, including all other driver install problems and display issues occurring after a seemingly successful install. The solution that we’ve seen work in many such cases is simply performing a fresh re-install of the driver. By fresh, we mean that you must first remove all driver components currently on your computer so that the driver install will be from scratch. DisplayLink has a good web article that will help with the uninstall part of the process.
After you’ve completely removed the driver from your computer, a computer restart is a good idea. When your computer is back up and running, you can install the latest version of the display driver for the HDdeck, Minideck, or Minideck 3.0 (follow links for respective driver downloads).
If none of these methods work, it’s possible that there is a more complex incompatibility between the driver and something else on your computer. If you find yourself at this point, feel free to contact us by phone, chat, or email.