i needed a 40ft cable for my new projector and had been burned by the ones on amazon. this cable has worked great so far on an epson ls11000. the company processed the order promptly. BUT - i only live 3 hours away from company and cables took 5 business days to show up via USPS. If you need cables in a timely manner then you may want to order elsewhere.
Shipment was prompt, wish they had red flag warnings about polarity.
Had an issue with tv freezing up fro time to time. I replaced the cable with another Sewell cable and it works fine now. I am not sure why I had this issue with the fiber cable.
Original cable would not display 4k 120hz from Nvidia 3090 Ti to new LG 4K TV. Contacted support and they responded quickly and sent me a replacement even though it was over a year old. They said the cable was defective after testing. New cable replacement had the same issue.
Customer service remained very responsive and actually refunded me my money even over a year after purchase. Nothing but positive to say about their customer service. Cable on the other hand is not performing to spec. Avoid the cable. 1 star rating is for the cable, not their service.
Ordered another brand of cable with same advertised specs and features and it worked great.
We're so sorry our cable didn't meet your expectations! We're glad we were able to help you and that you had a great experience with our customer service. Please feel free to reach out if there's anything else we can do to help!
I run this cable close to 50ft from my sound bar to a 4K projector with absolutely no lag. Great product.