We are obsessed with providing the best service in the industry. We currently offer support via email, twitter, chat or phone, but if you have another contact method that you prefer let us know - we want to make your life easier.

We operate from 8 AM to 5 PM MST, Monday through Friday. (except major hollidays) Phone, chat and email messages will be responded to during these hours.

Email: support@sewelldirect.com
Twitter: @sewelldirect
Phone: 801-356-3823

We generally respond within 24 hours (usually same-day if received before 4 PM), except weekends. In order to receive a response, please make sure your email settings will allow you to receive email from support@sewelldirect.com.

If you are not in the US or Canada and you need assistance with FastLynx, support is available in many countries from our global partners.

Check out the TechBlog from Sewell for common issues and fixes from our tech support professionals.

• Understanding Video Resolutions
• PC to TV Installation and Troubleshooting

• USB to Serial Adapter
• USB to Parallel Adapter
• FireWire Extension Cable
• PC to TV Converters
•  
• Click here for help finding product drivers

• FastLynx 3.x Support
• USB Transfer Support
• FastLynx 3.3 Quick Start Guide (pdf) (html)
• FastLynx 3.3 User Manual (pdf) (html)

• FastLynx 2 Support
• FastLynx Slave Help
• Fastwire
• FastLock