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Job Opportunities at SewellDirect.com - Tech Support Rep

We Accept Purchase Orders
1-800-709-1345
live chat

Hours

Monday through Friday, 20 - 32 hrs/wk.

Length of Employment

The candidate must be available for part-time work for at least a year.

Pay

Starting pay is $11.00 to $12.00 per hour, depending on experience, with additional performance bonuses of up to $1.00 per hour. Future raises are based on performance and company profitability.

Location

Orem, UT

Experience

No previous experience required.

Why work here?

  • Be part of a small, fast growing that values your contribution.
  • We are one of the fastest growing companies in Utah (according to MountainWest Capital)
  • We are the recipients of the 2005 Utah Work/Life award for the best places to work in Utah

Duties and responsibilities

  • Answer incoming phone calls
  • Help customers find products/solutions
  • Respond to technical support emails
  • Test and process product returns
  • Assist customers via live chat
  • Write informal articles, instructions, How-to guides etc.
  • Other tasks as assigned by the tech support manager

Basic skills

  • Organized and efficient.
  • Be able to work under pressure and with deadlines.
  • English language proficiency. Need to be able to communicate clearly and effectively both verbally and in writing, using good grammar and correct spelling.
  • People skills. Need to get along well with people, meet new people easily, and be warm and professional when dealing with customers or other employees.
  • Basic knowledge of MS office software.

Technical skills

  • Knowledge of computer hardware installation and troubleshooting.
  • Knowledge of computer connectivity including USB, FireWire, VGA, DVI, networking etc.
  • Familiarity with Microsoft Windows and Macintosh operating systems, including hardware systems, driver installation and troubleshooting.
  • Familiarity with home theater connectivity—Composite, S-Video, HDMI, Toslink etc.

Personal Characteristics

  • Integrity
  • Team player
  • Positive attitude
  • Results-oriented and motivated to excel
  • Creative
  • Reliable and punctual

How to apply

Send resume and cover letter by e-mail to , or by FAX to (801) 356-3826. Please indicate in your cover letter:
  • Why you are interested in the position.
  • What you feel you have to offer regarding that position.
  • Availability date
  • If in school, expected graduation date.
  • How long you would be able to continue in the position if you and the company were both happy with your employment.

Our response to your application

We try to respond quickly once we receive your resume. If you do not hear from us within a week, it may mean that we did not receive your resume or could not reach you using the contact information on your resume.