Home Solutions

Every customer is important to us here at Sewell, that’s why we’ve based our business on customer support and education to help you connect anything.

Live Technical Support

We do all of our technical support in house from our Orem, UT facility. So you’ll get to talk 1-0n-1 with a knowledgeable technical support agent who has first hand experience with our full range of products for the best help available. Plus, we give you 3 options to have your questions answered-

Call Us:

801-356-3823

Email Us:

support@sewelldirect.com

Chat Live With Us:

By clicking on the "Live Chat Online" link at the top right of the Sewell Direct page (During our online hours)

30 Day Guarantee

We get it - sometimes it's tough to order things online without having a chance to kick the proverbial tires. We want you to feel comfortable with your purchases and confident that we will help you get what you need. If your product doesn’t work out, for whatever reason, send it back within 30 days for a refund. As long as we get everything back in good condition we won’t charge a restocking fee, so you only risk the shipping fees (and some orders ship for free).

Full 1 year warranty

We want all of our customers to be completely satisfied with their purchases and we are committed to doing our best to make that happen. Part of that is our free tech support, helpful customer service, and community support features. Additionally, all products purchased from Sewell Direct have a full year warranty against defect or failure.

If the manufacturer won’t cover it, we will replace it ourselves. Unfortunately we can’t cover physical damage to items (we simply can’t always be there to catch it when you drop it or to keep your cat from chewing on the cord), but if your device stops working under normal usage we will replace it for free or refund you (your choice). For defective items we even reimburse you for the shipping costs.

Information Hub

While our technical support team are happy to help find a solution for your problem, you can also educate yourself by looking through a vast library of how-to articles.